Tip #280: Dealing With A Disgruntled Employee

No matter what type of organization you work for or own, there is a good chance you know of at least one negative employee on the payroll. You know the type: Quick to complain about anything and everything, brings the rest of the team's morale down, always manages to find the flaws in a new initiative but never the benefits, etc.

A Negative Employee Is Not Necessarily A Bad Employee.

Trouble is, these same employees are often still hard workers who get the job done and even excel enough to climb the corporate ladder. Despite a good work ethic, however, their attitudes can still affect those around them and in turn the company. Naturally, this demands a leaders attention.

5 Ways To Handle A Negative Employee:

1. First, Observe And Document Their Behavior - Without any proof of an employee's bad behavior/negative attitudes, they will simply refute your claims. Also, keep in mind that one observed or documented case of negative behavior is not indicative of a negative employee. Do not approach someone unless their negative behavior has been persistent, and keep a log of their behavior for later reference.

2. Set Your Expectations On How Someone Will React - Very few people can handle being called out on something. And in the case of negative employees, most are unaware of their own cynicism/negative outlook. Your goal should be to bring their attitude to their attention, to make them aware of the concern, not fess up to it.

3. Extend A Helping Hand - Trying to understand an employee's negative behavior is the best way to break them out of it. Once made aware of their behavior, an employee may offer insight as to the cause. Others may prefer to speak with an employee assistance counselor, if available. Just remember that you cannot, and should not, force assistance upon the employee.

4. Include Non-Subjective Content In Their Performance Reviews - One way to help a negative employee is to include non-subjective information in their performance reviews. We also suggest gathering feedback by asking employees about the employee's attitude, and then presenting your findings to the employee. Be sure to keep a positive tone when you do.

5. Avoid Throwing Gas On The Fire - In other words, "fighting fire with fire" does not apply to dealing with negative employees. Being harsh or critical towards them will only exacerbate their own negativity. Every employee wants their manager to believe in them, even when being disciplined. To send that message, remain positive and thoughtful when you address your concerns over an employee's negativity.

Summary: Employees who display negative attitudes and behavior at the work place are common in the business community. Every company has at least one person like this on staff. But instead of taking their approach and griping about the negativity take a more proactive approach and attempt to root out the cause of the employee's negativity. Doing so will invariably boost morale and foster a more pleasant work environment.