Tip #290: A Crash Course On Problem Solving (Part 1 of 2)

Problems: They are something every business will inevitably face. And because problems are inevitable, having a problem solving procedure is crucial in the workplace. Unfortunately, there is no Satisfaction Guaranteed emergency problem solving kit that you can purchase and pull out in times of crisis. No, problem solving requires an adaptive mind and the ability to stay cool under pressure.

Solving A Problem Requires A Plan.

Countless experts have explored a variety of approaches one can take to face down problems. While no one tactic will ensure success, there are still ideas from these tactics that can help you through a problem a lot better than flying blindly.

8 Ways To Improve Your Problem Solving Process (Tips 1-4 today; Tips 5 - 8 Next Week):

1. Know Where You Are Going - When a problem arises and a team sits down to sort it out, the first thing you should identify is your goal. However, you want to avoid being overly simple or vague, like stating your goal as "to fix the problem." A vague definition is a useless definition. More importantly, if you don't know where you are going it will be much more difficult to get there. Instead of being vague, flesh out and thoroughly define the state you are trying to achieve. Breaking down the desired state into several components will help paint a clearer picture as to what must be done to reach it.

2. Identify The Problem - And not just once. Several times. Your understanding of the problem initially tends to be incomplete since little to no data on the issue has been gathered. But the more that data accumulates, the more the problem comes into focus. And with that clarity comes a more detailed definition of your problem and your goals. So by re-evaluating and re-identifying the problem you will stay on top of the matter a great deal more effectively.

3. Define Goals And Objectives - Most people's instinct is to rush to the rescue when a problem shows up. And while some scenarios do in fact call for quick thinking and even quicker response, just as many benefit from careful analysis and a thoughtful approach. In other words, problem solving benefits from organization. Assemble a team and hold a meeting to discuss the problem in detail. Clearly define the issue, define your goals and define your objectives so that the problem solving process moves forward as smoothly as possible.

4. Create A Visual Picture Of Your Problem - Another often-overlooked approach to problem solving preparation is visualization. Many people work considerably better when working with something visually. For example, you could map out a diagram of the problem, its source and the paths to its solution on a large whiteboard, then step back and observe the problem from this perspective; it may help you see something that was not immediately apparent before.

Summary: In many cases, problem-solving benefits most from keeping a level head and responding to the situation with a calm, cool and collected approach. Instead of tackling a problem head on, take the extra time to bring in a well-rounded team and map out a plan of attack. The more you define the problem and the more prepared you are the easier solving a problem becomes. Rushing to the rescue could prove detrimental, resulting in additional problems that spring up and warp a single issue into a series of issues. Remember, tips 5 - 8 will be featured in next week's tip.