Tip #441: 4 Simple Conflict Resolution Tips

Fact: Internal conflicts are a reality in any size business. That being said, the way you and your staff handle these conflicts influences everyone's work environment.  And ignoring a conflict only worsens it; therefore, you and your staff should consider these four core tips to take care of it before it becomes a larger problem.

4 Simple Conflict Resolution Tips For Any Size Business:

1. Identify The Problem - Determine the nature of the problem and identify who is involved and affected by the conflict. The sooner you can do this, the better. If an employee comes to you with an issue, try to remain objective in your discussion. Without judgment, research the facts surrounding the conflict. Most importantly, ensure that everyone involved is aware of the actual problem, agreeing upon the specific nature of it.

2. Uncover The Conflict's Cause - How did this conflict happen? This is essential in determining how to prevent further conflicts in the future. Common sources of conflict include:

• Communication breakdown
• Misunderstanding of rules or regulations
• Personality conflict between employees
• Problem in an existing process or procedure 

3. Determine Solutions - Once you have a good handle on the nature of the problem and the facts surrounding it, it is time to come up with a solution. Take the time to brainstorm several possible solutions. If possible, gather those involved and actively seek their input. This will ensure that your employees are invested in solving the problem. Once you have several possible solutions, narrow them down and decide upon the most practical and cost-effective answer. (Note: If your solution is complex or involves many departments, you may need to make a list of steps or changes to implement your solution.)

4. Implement Your Solution - Once you have determined the best possible solution, take immediate action. Waiting will only exacerbate the issue and make it appear as though you are not concerned with fixing existing problems. If you take action clearly and quickly, your employees will appreciate your active role in problem-solving. 

Executive Summary: Make sure you solve your conflict by following these steps in order. Taking action without knowing all the facts can prove disastrous, and the employees involved in the conflict will feel much better about a solution if they are involved in the problem-solving process. This collaborative effort can also mitigate any damage done by the initial conflict.

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