Monday, August 22, 2016

Tip #611 Leaders Must Encourage Employees to Grow or They’ll Go

When Gallup asked employees who were considering a career change or had recently switched employers to rate particular factors that influenced their decisions, the results were a bit surprising.  Most employers assume that the primary motivator for a career change is increased income, however as the results show, other factors are more important.  According to the study:
For workers who had switched jobs in the past three months, increased income ranked as the third influencer.
The number one reason for seeking a new job was because workers want to do what they do best.
Employees who have worked at a company for less than three years, compared to those employed with a company for ten or more years, strongly agreed that they were given opportunities to learn and grow. They also shared that someone had discussed their progress with them and encouraged their development, compared to workers employed for ten or more years.
The impacts of low retention are systemic and costly. In fact, a study by the Society for Human Resource Management found that employers spend the equivalent of six to nine months of an employee’s salary to procure their replacement.  This means that an employee with an annual salary of $60,000 will cost the organization between $30,000 and $45,000 to hire and train a qualified replacement.  Other research conducted by the Center for America Progress revealed that losing an employee can cost anywhere from 16% of their salary for hourly, unsalaried employees, to a whopping 213% of the salary for a highly trained position.
Stellar leadership is the key to retaining employees.  When employees feel comfortable discussing their progress and are encouraged to grow by their managers, they will thrive versus simply survive until the next job opportunity comes along.  Unfortunately, many managers are so busy micromanaging employees, they often forget to praise them for a job well done.
Dale Carnegie’s 27th leadership principle is, ‘Praise the slightest improvement and praise every improvement.’ He also said, Be hearty in your approbation and lavish in your praise.”  Praising employees demonstrates appreciation and respect, and helps foster feelings of ambition and competence.  According to another Gallup study, employees who have supervisors that care about them, e.g. discuss their career progress, encourage development, and provide opportunities to learn and grow—have, “lower turnover, higher sales growth, better productivity, and better customer loyalty than work groups in which employees report that these developmental elements are scarce.”
’Talk about your own mistakes before criticizing the other person,’ is Dale Carnegie’s 24th leadership principle. Reinforcing trust and respect before offering negative feedback will soften the blow while still instilling the correction(s) that must be made.  Providing constructive criticism is never easy no matter how long a leader has managed employees—unless the leader has acquired strong leadership skills. 
If you recognize the need for improved leadership skills personally or within your organization, check out the Dale Carnegie Leadership Training for Managers course.

Monday, August 15, 2016

Tip #610- Four Reasons Your Brain Wants You to Book a Vacation

If you’ve ever driven a vehicle to your vacation destination, at some point, you had to refill its tank.  Likewise, if you don’t refuel, you will come to a complete stop.  The same can be said for your brain—if you don’t take a vacation, eventually you will deplete your brain’s reserve pool of power.  Dale Carnegie’s third principle for How to Stop Worrying and Start Living is, ‘Remind yourself of the exorbitant price you can pay for worry in terms of your health.’
Here are four reasons your brain wants you to book a vacation before the end of the year.
Your brain requires time off to help you reboot your concentration and satisfaction.  77% of HR professionals believe that employees who use most or all of their vacation time are actually more productive on average than those who don’t. Moreover, in a 2006 Ernst and Young study, researchers found that every ten hours of time off resulted in an 8% increase in performance reviews for the following year.   
Dale Carnegie’s first principle for Cultivating a Mental Attitude that will Bring You Peace and Happiness is, ‘Fill your mind with thoughts of peace, courage, health and hope.’  It’s impossible to fill our brains with hope and peace when constantly working.  We must literally unplug from our professional roles to allow our brains to recharge because our mental reserve pool of power is finite.
Use or lose your vacation time—and your mind!  According to the U.S. Travel Association, workers typically fail to take even five vacation days a year.  In another study, 57% of workers had unused vacation time at the end of the year.  Another Dale Carnegie principle is, ‘Try to profit from your losses.’  If you’re guilty of leaving vacation days on the table in previous years, set a goal to use most of them by the end of this year.  Plan a vacation even if it’s a ‘staycation,’ so you can return to work rejuvenated and refreshed. 
Brain performance improves when it is not tackling tasks because it can focus on connecting current ideas with previously acquired knowledge.  Whether your role is in sales, customer service or even focused on serving internal customers within an organization, the ability to problem solve is critical.  Taking a break enables our brains to disconnect from the day-to-day to reconnect current and prior knowledge.  This enables our brains to consider both the macro and micro perspective of challenges, thereby making it easier to problem solve.
New skills are more easily acquired when your brain is completely relaxed.  In 2009, experiments conducted by the Harvard Medical School proved that a relaxed brain consolidates power making it easier to memorize new skills learned the week before.  A relaxed brain is also better able to stimulate creativity and help generate new ideas. 
The next time you worry about whether or not you can afford to take a vacation, ask yourself if your brain can avoid not to take one.
By Liz Scavnicky-Yaekle

Monday, August 8, 2016

Tip #609- Four Ways to Conjure Confidence

Do you wish you felt more confident when speaking one-on-one or to a large group of people? If so, you aren't alone. According to the Wall Street journal, public speaking is the #1 fear in America.

Graduates of the Dale Carnegie Course for Effective Communications and Human Relations Skills for Success report that they are much more confident after learning the tools taught in the course-especially because they are able to practice and apply them in eight successive weeks.

Here are four easy ways to begin developing your confidence from this effective course taught in 85 countries around the world.
  1. 'Smile,' is Mr. Carnegie's fifth Human Relations principle. It sounds so simple, yet smiling at another person is so very effective. In his best-selling book, How to Win Friends and Influence People, he said, "Actions speak louder than words, and a smile says, 'I like you. You make me happy. I am glad to see you." Smiling at another person assumes you are making direct eye contact which is critical to invoking confidence. Retaining eye contact while smiling shows you are paying attention to the other person, which simultaneously raises their confidence in you. Some studies have concluded that making eye contact enables you to appear more trustworthy and decisive as well. Whether speaking to an individual or in a group, be sure to smile and make solid eye contact.
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Monday, August 1, 2016

Tip #608- Three Healthy Ways to Handle Stress

There is hope for insomniacs and the super stressed thanks to the mental health movement called positive psychology.  Proponents of this movement contend that the stress itself is not the culprit of ill effects such as insomnia, but how people think about it and their resulting reactions.  Dale Carnegie said, “It isn’t what you have or who you are or where you are or what you are doing that makes you happy or unhappy. It is what you think about it.”  Psychiatrist and director of the Pediatric Psychiatric Clinic at the University of Vermont Medical Center, David Rettew, M.D. concurs having stated, “How you think about a situation can drive how you behave, and even how the body responds.”
Here are three healthy ways to handle stress.
  1. Choose wisdom over worry. It’s been said that worry is like reverse prayer.  Instead of hoping for the best outcome, we dive into the realm of everything that could go wrong.  Dale Carnegie’s Human Relations principle, ‘Break the worry habit before it breaks you,’ underscores the negative consequences of stress—both physiologically and psychologically.
People who suffer from insomnia often lament that they were, “up all night running through every scenario in their heads.”  The universe is full of infinite possibilities and considering all of them will take much longer than one night!  If you choose to worry, you are deliberately increasing stress.  Instead, repeat what your ideal scenario for any situation would be softly to yourself and imagine yourself in the picture of the outcome you have painted.  Focusing on the positive—your preferred outcome will thwart worry and the act of repetition will help you fall asleep.
  1. Cooperate with the inevitable. After conducting research on a million employees, TalentSmart found that 90% of the top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.  If you miss a work-out, instead of beating yourself up about it, accept it and move on with your day.  If not, the likelihood you’ll miss another work-out skyrockets.  Stuff happens to everyone, however the difference between successful and stressful people is whether or not they are adept at managing their emotions.
  1. Pass up pity parties.  Misery loves company so it’s natural to share struggles with co-workers, friends and family.  It’s quite common to wallow in worry around the proverbial water cooler, however this behavior only amplifies stress.  As each participant presents her plight, the sense of overall stress soars.  Dale Carnegie’s first Human Relations principle is, ‘Don’t criticize, condemn or complain.’ If you find it too difficult to avoid commiserating with malcontents, ask the complainer how they plan to solve the problem or help brainstorm paths to resolution instead of feeding into the negative frenzy. 
Instead, stress solo.  Talk a walk alone; do some breathing exercises or take a break with a co-worker without focusing on what’s going wrong.  Allow your mind to recalibrate by doing soothing activities instead of sadistic ones.
By Liz Scavnicky-Yaekle

Monday, July 25, 2016

Tip #607- Four Resume Tips to Land the Job Interview

Last week, Gallup reported that U.S. job creation held steady at an eight-year high in June. The Job Creation index score remains at its high of +33. 
 The score represents 44% of employees who say that their employer is hiring employees and expanding the size of its workforce. More good news-Gallup also reported that its U.S. Jobs Rate was the highest in June at 46% after six years of measurement. This rate is a half percentage higher than June of 2015 from which one can glean that an underlying increase in full-time work beyond changes in seasonal employment.
An uptick in hiring could result in an increase in job opportunities for you. Here are four tips to follow when updating your resume to help reel in the response you want from recruiters.
1.     Make it shine. Dale Carnegie’s third Human Relations principle, ‘Arouse in the other person an eager want,’ reminds us to entice the person qualifying us for a job interview opportunity. This means that instead of using verbose language, keep it simple and succinct when describing the responsibilities of each of your professional roles. It is absolutely critical that your resume be free of all grammar and spelling mistakes because the perception is, “If this candidate’s resume is sloppy, I can’t imagine what her work product is like!” Be sure to have a mentor or friend with strong English skills review your resume to ensure it is seamless, spelled correctly and free of grammar mistakes.
2.     Forgo funky fonts. Dale Carnegie said, “There is only one way… to get anybody to do anything. And that is by making the other person want to do it.” If your resume is difficult to read, it deters the hiring manager from thorough review. The easier it is to read and understand—for example using sans serif fonts and bullets; bolding job titles to divide sections, etc. the more likely the person reviewing it will allow ample consideration of your prospective candidacy.
3.     Use a professional email address. Dale Carnegie’s 19th Human Relations principle is, ‘Appeal to nobler motives.’ You can pump up others’ professional perception of you by making minor modifications such as using a professional, non-derogatory email address. For example, may send the wrong message to the hiring manager. Create a new email address specific for job searching if you currently use an unprofessional one.
4.     Fill in the gaps. Recruiters question unexplained gaps within the resume’s timeline. If you have a gap of four or more months between jobs, they may assume you were actively hunting, but no one wanted to hire you—so why should they? Use the gaps as an opportunity to show how you used the time. For example, taking a sabbatical; volunteering for worthy causes such as missionary work; traveling; attending courses and pursuing personal projects are great gap-fillers. They show interests and causes that are important to you, and send a message that you have attained a healthy work-life balance.

By: Liz Scavnicky-Yaekie

Tip #606- Three Stellar Service Steps from Sailing the Seas

Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise.  In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018.  If you’ve cruised before, you most likely have experienced stellar service and as long as you weren’t seasick, plan to cruise again.
If you’ve never cruised, or it’s been a while, here are three simple service tips from cruising you can use to exceed your clients’ expectations. 
‘Arouse in the other person an eager want,’ which is Dale Carnegie’s third Human Relations principle. From the second you board a cruise ship, you are enticed with a plethora of food and drinks; activities abound before the ship even sets sail and a teeming itinerary with fabulous places to see and things to do. Each person with whom you come into contact isexcited to see you!  The entire staff and crew understand that they are there to serve, and are eager to do so.
When you meet with an existing customer or new prospect, are you excited to see them?  Instead of being inwardly nervous, set your sight on the person in front of you.  Asking questions and speaking with enthusiasm will enable you to arouse in them an eager want.
‘Smile,’ is Mr. Carnegie’s fifth Human Relations principle, because it says, “I’m happy to see you.  Things are under control.  I care about you.”  On a cruise ship, everyone from the housekeeping attendant to your super server usually smiles.  Even when a guest is continuously disgruntled—as was the case on my last European River cruise, the waiter in this case resumed his smile after listening to the umpteenth complaint and offering another satisfying solution.  Sometimes it feels unnatural to smile when you are frustrated, but the result of smiling is worth the little investment of two lips and one, strong positive attitude. 
Dale Carnegie said, “Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.”  No matter what happens, remember that challenging customers are not a problem.  Rather, they present an opportunity for you to problem-solve, smile and learn!
‘Remember that a person’s name is, to that person, the sweetest and most important sound in any language,’ the 6th principle.  Why should the hospitality industry be one of the few in which it is common to hear a salutation with our names?  Hearing our names makes us feel important because it means the other person took the time to first learn and remember them.  If you struggle with remembering names, there is a simple formula for remembering names taught in the Dale Carnegie Course for Effective Communications and Human Relations Skills—along with a boatload of other stellar customer service and sales tips.
By: Liz Scavnicky-Yaekie

Monday, July 11, 2016

Tip #605- Three Reasons to Make Mentoring a Priority

Who is your all-time favorite teacher?  Most likely, it was someone who took a sincere interest in you and cared deeply about you.  This mentor understood your goals and dreams, and did everything possible to help you attain them.  You probably still remember his or her wise adages which you apply in your current professional role.
It's unfortunate that for most working Americans, mentorship stops after high school or college graduation.  As Gallup reported, "Schools alone can't be the sole source of mentorship...We desperately need workplaces all over the U.S. to step up and offer mentors and internships on a scale like never before." Here are three reasons to make mentoring a priority in your organization.

Mentors help mentees see 'the forest through the trees.'  It's inevitable to encounter challenges at every rank of any organization.  Sometimes, those struggles hold employees back-they become hung up on what went wrong or are so intently focused on trying to solve one micro problem, that they cannot see the big picture and subsequent realm of solutions.  Dale Carnegie said, "Praise the slightest improvement and praise every improvement."  Mentors help put setbacks into perspective and offer new ways of approaching challenges. Equally important, mentors positively reinforce what mentees are doing correctly by praising a job well done.  Both actions are necessary to excel in all roles.

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Tuesday, July 5, 2016

Tip # 604 - 4 Common Pitfalls to Avoid When Engaging a Multi-Generational Workforce
The rise of technology and Internet access have forced massive change in the workplace. But perhaps it's the Millennial worker that has caused the most tension in the workplace. The generational divide at work has never been deeper and more daunting than it is today. Here are today's most relevant challenges with engaging a multi-generational workforce and how best to resolve the challenges.
1) Varying Viewpoints 
Most notably, each generation has a very different perspective when it comes to work. Baby Boomers define themselves by the work they do, often using tangibles such as titles, salary, and cars as indicators of success. Millennials take a much more fulfilling approach to work, often looking for more work-life integration and leaning into technology to work smarter. 
Baby Boomers evaluate hard work by how much time is invested in the work (i.e. tenure). Millennials define hard work by how much of their heart they put in the work (i.e. passion). Baby Boomers take pride in the loyalty towards their employer. Millennials take pride in their personal brand, the skills they gain, and the free-agent approach to their career. Generation X typically shares the views of Baby Boomers or Millennials or has a variation of these views.
These varying viewpoints of work can cause heavy friction between employees and force a leader to exhaustively cater to both expectations. 
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Wednesday, June 29, 2016

Tip #603- Three Busyness Myths Debunked

If your schedule is constantly jam-packed and you lack any semblance of balance, have you considered that you may have fallen into the busyness trap?

You may, not even be aware of your busyness addiction as you rush through your daily routine.  I was that person-voice activating text messages in route to meetings; checking email while dialing in for a conference call, and simultaneously working out on the cardio machine!

Fortunately, I received a wake-up call after reading a New York Times article which states, "Busyness is purely self-imposed: work and obligations they've taken on voluntarily; classes and activities they've 'encouraged' their kids to participate in.  They're busy because of their own ambition or drive or anxiety, because they're addicted to busyness and dread what they may have to face in its absence." 

Before I could trade my busyness for balance, I had to debunk the following three myths.

'Busyness' or constantly being busy is inevitable in the 21st century.  Wrong!  People with busyness addictions have chosen this uber stressful way of life, or merely acquiesced to professional and social pressures. Learning how to communicate, 'No' confidently and in a manner which protects the relationship is critical.  Without these skills, which are taught in the world famous Dale Carnegie Course for Effective Communications, we lose control of our own schedules and ultimately, our lives.
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Wednesday, June 22, 2016

Tip #602- Marketing to Millennials & How 5 Brands are Adjusting to Earn Millennial Loyalty

More and more brands are reevaluating their marketing strategies, product offerings, and brand experiences in an effort to earn Millennial loyalty. However, marketing to Millennials continues to be a moving target. But for many brands a shift towards Millennial marketing is worth the risk if they can earn the loyalty of the world's largest and soon to be the most spending power generation.

1.) Target "deemphasizes" canned and bagged goods in their stores.

In an effort to appeal to Millennial consumers, Target will focus more on organic, fresher, and healthier foods. Products that are processed will be given less exposure and promotions. According to Fortune, Target's goal is to "look less like Walmart and more like Whole Foods."                       
2.)   Starbucks unveils an alternative music plan.

Earlier this year, Starbucks announced that they will no longer sell CDs in their stores. Starbucks has decided to appeal to Millennial consumers with a streaming service. In a partnership with Spotify, Starbucks consumers can now curate playlists and share between the 16 million My Starbucks Reward Members, baristas and Spotify subscribers whether they are in-store or on the go. More on this story here.

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